Support

❓ FAQ

Which iPhones support focalScan?

LiDAR scanning works on iPhone 12 Pro through iPhone 17 Pro (and Pro Max models), and iPad Pro with LiDAR. Manual entry works on all devices. Requires iOS 18 or later.

How much does Pro cost?

$12.99/year (best value — less than $1.10/month) or $2.99/week for short projects. Both include unlimited scans, all calculators, AI Pro Assistant, saves, exports, and PDF reports.

What materials does it calculate?

Paint quantities (1-3 coats), flooring area with waste, trim and baseboard lengths, crown molding, chair rail, shoe molding, and wall covering roll counts with pattern repeat support.

How accurate are the scans?

LiDAR scans are typically within 1-2%. For critical measurements, verify a known dimension (like a door width) to confirm. Always verify before purchasing materials.

Where is the 3D view? I created a project but don't see it.

The 3D view requires a LiDAR scan. From the Home screen, tap the focalScan button to scan your room first — once the scan is complete, you'll create your project from it, and the 3D model will be available. If you created your project using "Manual Entry" from the Projects tab (tap the + button), you'll get accurate calculations but no 3D view since there's no scan data. LiDAR is available on iPhone 12 Pro through iPhone 17 Pro (and Pro Max models).

Does it work offline?

Scanning, calculations, and saved projects all work offline. The AI Pro Assistant requires internet.

Can I share measurements?

Yes — export PDF reports, share projects with other focalScan users, and use AirDrop. A designer in one city can receive a scan from a contractor in another.

What about billing, refunds, or subscription issues?

All billing is handled by Apple through your App Store account. focalScan does not process payments or issue refunds. For any billing or subscription questions, please contact Apple Support or manage your subscriptions in your iPhone Settings.

Can I open focalWall project files in focalScan?

Yes! focalScan and focalWall are fully compatible. You can open focalWall .zip project files in focalScan, and vice versa. Both apps share the same project format, so your work transfers seamlessly between them.